General Terms and Conditions

Effective Date: 14 August 2026

1. General Provisions
1.1 The following General Terms and Conditions apply exclusively to our quotes, orders, and deliveries.
1.2 The customer’s terms and conditions of purchase shall only apply to the extent that they do not contradict or conflict with these terms and conditions.
1.3 Special agreements which deviate from or supplement these terms and conditions shall only be effective if they have been confirmed by us in writing.
1.4 These General Terms and Conditions are effective as of the date stated above and shall apply to all quotes, orders, contracts, and deliveries initiated on or after this date. DETRALION – Trade & Solutions Pte. Ltd. reserves the right to amend or update these terms at any time. The version of the terms in force at the time of order placement shall apply to the specific contract. Updated terms will be published on our website and shall take effect immediately upon posting for new transactions.

2. Quotes

2.1 Our quotes are without obligation and are non-binding in all cases, unless a written order confirmation has been provided by us with fixed and binding terms.

2.2 Illustrations, designs, and technical data in quotes, brochures, and other informational materials represent approximate values only. They do not constitute any express warranties or representations, nor are they relevant for determining the specific contractual specifications of the item to be delivered. With respect to changes resulting from technical progress, we shall be entitled to replace or amend specifications for the equipment ordered prior to delivery, provided that this does not result in any material change in functionality.

2.3 Orders shall only become binding on us upon our written order confirmation, unless the order has already been executed by us beforehand.

2.4 The prices stated by us are net prices. They are exclusive of Goods and Services Tax (GST) and any other applicable taxes, which must be paid by the customer in addition.

2.5 Prices are exclusive of packaging, postage, freight, and transportation insurance from the warehouse location to the customer.

2.6 We reserve all titles, copyrights, and intellectual property rights to all drafts, designs, and other quote documentation. These may not be made available to third parties without our prior written consent.

3. Delivery and Shipment

3.1 Agreed delivery periods shall commence upon the sending of the order confirmation and shall be deemed met if the goods have left our warehouse or readiness for shipment has been communicated to the customer before the expiry of the period.

3.2 We shall be entitled to terminate or withdraw from the contract if our sub-suppliers fail to supply us or fail to supply us on time, through no fault of our own.

3.3 The delivery period will be reasonably extended in the event of delays caused by force majeure, strikes, lockouts, or other circumstances beyond our reasonable control.

3.4 Partial deliveries shall be permitted to a reasonable extent and shall be treated as independent transactions.

3.5 In the event of an unexcused delay on our part, the customer shall have a right of termination in accordance with statutory provisions, provided that the customer has given us written notice of default and a reasonable cure period of at least four (4) weeks. Subject to applicable laws, any claims for consequential damages due to delay or impossibility of performance are excluded.

3.6 The goods will be insured during transit from our warehouse. Shipping and insurance costs shall be borne entirely by the customer.

3.7 If the customer requests installation and commissioning of the equipment, such services shall be charged separately.

4. Retention of Title

4.1 We shall retain full legal and beneficial title to the goods delivered until all claims and payments arising from the business relationship between us and the customer have been settled in full. Only unconditional receipt of the equivalent value in our bank account shall constitute full payment.

4.2 If the customer is in default with its payment obligations, we shall be entitled to demand the immediate return of the goods subject to retention of title. This demand shall not constitute a termination of the contract unless expressly stated by us in writing.

4.3 If the customer is in arrears with any agreed instalment for longer than ten (10) days, the entire outstanding balance shall become immediately due and payable. We shall then be entitled, at our discretion, to terminate the contract or claim damages for non-fulfilment.

4.4 The customer must clearly mark the goods as our property and inform us without delay in the event of seizure, attachment, or any third-party interventions affecting the goods subject to retention of title.

5. Payment Terms

5.1 Unless otherwise stated in the quote or order confirmation, payments must be made net to our bank account without any deductions within thirty (30) days from the invoice date. Complaints or disputes shall not entitle the customer to delay or withhold due payments. The customer shall automatically be in default from the 31st day following the invoice date without any reminder being required.
5.2 In the event of default of payment, and without prejudice to any other rights or remedies, we shall be entitled to charge default interest on the overdue amount at a rate of 1% per month (or the maximum rate permitted by law, whichever is lower) from the due date until the date of actual payment.
5.3 All payments shall be made free and clear of any bank charges, transfer fees, intermediary banking costs, or currency conversion expenses. For international telegraphic transfers (including SWIFT payments), the customer must instruct its remitting bank under SWIFT fee code "OUR" (Sender pays all transfer fees) to ensure that the full invoice amount is credited to our bank account without deduction. Any shortfall in the received funds resulting from bank charges, correspondent fees, or exchange rate differences remains the sole liability of the customer and is payable immediately upon demand.

6. Rental Conditions

6.1 Only trained staff may use the devices in accordance with the user manual or operating training provided by DETRALION – Trade & Solutions Pte. Ltd. The renter is solely responsible for all damages caused to the devices by non-compliance with the manual. DETRALION – Trade & Solutions Pte. Ltd. reserves the right to inspect the rental objects on-site at any time. The renter receives the devices in good condition and is prohibited from altering or deteriorating them.

6.2 Loss or damage of the rental devices must be covered by the renter (up to the maximum replacement value of the devices). Without the written permission of DETRALION – Trade & Solutions Pte. Ltd., the renter is not permitted to repair or modify the rental devices.

6.3 The renter is not authorised to sublease, lend, or hand over the rental devices to any third party. The renter is strictly liable for all defects resulting from violations of these regulations.

6.4 If any errors, malfunctions, or damages to the rental devices are detected, DETRALION – Trade & Solutions Pte. Ltd. must be informed immediately. If these errors are not caused by the renter, a replacement device will be provided within a reasonable period.

6.5 To the extent permitted by the laws of Singapore, any further claims for damages or loss of profit are excluded.

7. Warranty for Equipment

7.1 We warrant that the products sold are free from material or functional defects at the time of delivery. The warranty period shall be one (1) year from delivery unless a different period is stated in the order confirmation.

7.2 Notification of identifiable defects must be provided immediately by phone and confirmed in writing within ten (10) working days after receipt of the goods. We reserve the right to inspect the cause of the defect. The warranty does not cover defects resulting from improper handling, lack of maintenance, or customer negligence.

7.3 Defective goods will be repaired or replaced at our expense and discretion within a reasonable period, provided the defect claim is justified.

7.4 Subject to the Unfair Contract Terms Act (UCTA) of Singapore, any broader warranties, including liability for consequential damages, loss of data, or inability to use the equipment during repair, are expressly excluded.

8. Warranty for Programs

8.1 We warrant that the program media (carriers) are free from material or production defects upon delivery. In the event of a defect, the customer may request replacement media during the warranty period.

8.2 The customer acknowledges that under current technology, it is not possible to develop software programs that operate completely error-free in all combinations and environments. Software is provided in accordance with the documentation supplied.

8.3 The agreed program specification and acceptance procedure shall apply to programs and program components which are developed individually for the Customer. If no such specifications exist, we shall endeavour to develop and/or adapt the program for the Customer’s purposes to the best of our knowledge and professional judgment. In this case, the software goods shall be deemed accepted upon delivery. Change requests from the Customer will be incorporated within a reasonable time and at separate charges, provided that such requests are technically feasible.

8.4 No documentation will be supplied for customised software programs or program modifications unless the Customer places a separate, explicit order for it.

8.5 The documentation supplied for standard software programs may differ slightly from the actual program if the software has been subject to further development or updates in the meantime.

9. Export Control

9.1 The Customer undertakes to comply fully with all applicable export control, trade restriction, and economic sanctions laws, including but not limited to the Strategic Goods (Control) Act (SGCA) of Singapore, United Nations sanctions, and applicable US/EU export regulations.

9.2 The Customer shall, upon request, promptly provide DETRALION – Trade & Solutions Pte. Ltd. with all information, documents, and end-user certificates required to obtain export permits from Singapore Customs or any other relevant government authority.

9.3 The Customer strictly undertakes to refrain from any of the following transactions under all circumstances:

9.3.1 Transactions involving persons, organisations, or institutions listed on any official sanctions list, or transactions that violate currently applicable statutory trade provisions.

9.3.2 Transactions involving prohibited or embargoed countries.

9.3.3 Transactions for which required official export authorisations have not been obtained.

9.3.4 Transactions connected in any way with nuclear, biological, or chemical (NBC) weapons, or military end-use.

9.4 The Customer shall notify DETRALION – Trade & Solutions Pte. Ltd. in writing without delay if it becomes aware of, or suspects, any breach of the obligations listed in this Section 9.

9.5 If the Customer violates any obligation under this Section 9, DETRALION – Trade & Solutions Pte. Ltd. shall be entitled to rescind and terminate the contract immediately. The assertion of further claims, particularly claims for damages, remains unaffected.

10. Severability Clause

10.1 In the event that any individual provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid and enforceable provision that comes closest to the intended economic purpose of the original clause.

11. Rights of Third Parties

11.1 A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of its terms.

12. Governing Law and Jurisdiction

12.1 These Terms and Conditions and any contract arising from them shall be governed by, and construed in accordance with, the laws of the Republic of Singapore.

12.2 The parties hereby submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions.