Privacy Policy

Effective Date: 13 August 2026

DETRALION – Trade & Solutions Pte. Ltd. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 ("PDPA") of Singapore and applicable global data protection laws (including the EU General Data Protection Regulation where applicable).

This Privacy Policy outlines how we collect, use, disclose, and process personal data when you visit https://detralion.com or engage with our services.

1. Personal Data We Collect

  • Automatically Collected Data ("Device Data"): When you browse our site, we automatically collect details about your device, browser type, IP address, time zone, referral URLs, and interactions with our pages, including through cookies and similar technologies.

  • Voluntarily Provided Data: When you contact us, register an account, fill out forms, or request quotes, we may collect personal identifiers such as your full name, email address, phone number, company name, billing/shipping address, and payment information.

2. Purpose of Collection, Use, and Disclosure: We collect and use your personal data strictly for legitimate business purposes, including to:

  • Operate, maintain, and secure our website.

  • Process purchase orders, equipment rentals, and service deliveries in accordance with our General Terms & Conditions.

  • Respond to customer service inquiries and support requests.

  • Comply with legal obligations, including tax, export control laws (e.g., Strategic Goods Control Act), and government regulations.

  • Send optional marketing updates or newsletters (where explicit consent has been provided).

3. Disclosure & International Transfers of Personal Data: We do not sell your personal data. We may share your data with trusted third-party service providers (e.g., hosting providers, IT support, payment processors, freight/logistics partners) solely to fulfil contract obligations.

When transferring personal data outside of Singapore, we take steps to ensure that the recipient provides a standard of protection to the transferred personal data that is comparable to the protection under the PDPA.

4. Data Protection, Retention, and Security

  • Protection: We implement administrative, physical, and technical safeguards (including encrypted storage and access controls) to prevent unauthorised access, collection, use, disclosure, or modification of your data.

  • Retention: We retain personal data only for as long as necessary to fulfil the business or legal purposes for which it was collected. Once no longer required, we securely delete or anonymise the data.

5. Your Individual Rights: Depending on your location, you hold specific rights regarding your personal data:

  • Singapore Residents (PDPA Rights):

    • Access & Correction: You may request access to your personal data in our possession or request corrections to inaccurate data.

    • Withdrawal of Consent: You may withdraw consent for the collection, use, or disclosure of your personal data at any time (subject to contractual or legal constraints).

  • EU/UK Residents (GDPR Rights): Where applicable, you possess the rights to data erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object to automated profiling.

To exercise any of these rights, please contact our Data Protection Officer using the details below.

6. Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites and advise you to review their respective privacy statements.

7. Data Protection Officer (DPO) Contact Details: In compliance with the PDPA, if you have questions, feedback, or wish to exercise your data protection rights, please contact our designated Data Protection Officer: